Shipping Policy

Shipping Information

We currently ship within Europe only. Orders are processed within 1–2 business days and handed to our carrier for tracked delivery.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information so you can follow it from dispatch to delivery.

Customs & Import Duties

Orders within the EU ship without customs fees. Orders to non-EU European countries may be subject to customs fees, import duties, or taxes imposed by your country, which are the responsibility of the recipient and are not included in the shipping price at checkout.

Delivery Delays

While we aim to meet estimated delivery times, occasional delays may occur due to customs processing, local postal services, or peak periods. Thank you for your patience.

Shipping Address

Please make sure your shipping address is complete and accurate at checkout. We can't take responsibility for packages delayed or lost due to incorrect address details.

Questions about your shipment? Contact us.

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LUNA

Curated gothic and alternative fashion for the darkly inclined.

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